Complaints

Updated Janurary 2020

Here at Pub and Hotel Business Solutions we believe in offering the best financial solutions to our customers, and providing clear, relevant advice to help resolve any financial issues they bring to us. We pride ourselves in offering a high level of customer service to everyone we work with. However, we know that things can sometimes go wrong. We promise to address and resolve any issues brought to our attention as soon as possible.

If you’ve experienced any problems during your time with us, please get in touch with us and let us know about them. We’ll fully investigate your complaint and take whatever steps we can to sort the issue out. You’ll be kept posted about the status of your complaint as matters develop.

If you’ve got any more questions, feel free to contact us at any time.

How To Complain About Your Experience With Us

Pub and Hotel Business Solutions is dedicated to help businesses across the UK make sense of their finances and get their debt under control. If we haven’t met your expectations in any way whatsoever, get in touch with us through any of the following:

Written Complaints: Pub and Hotel Business Solutions, The Old Police Station, Northleach, GL554 3LR

Electronic Complaints: info@pubandhotelbusinesssolutions.co.uk

NOTE: In order for us to process and take action on your complaint, please supply us with your full name, email address, contact telephone number, and reason for complaint. We will use this information to give you a reply with 8 weeks of receiving your complaint.

Pub and Hotel Business Solutions are not Insolvency Practitioners or Solicitors,. If Pub and Hotel Business Solutions establish after initial assessment that your company or business requires any regulated advise from either an Insolvency Practitioner or Solicitors, we will pass your details onto one of our regulated firms on our panel that is best suited to your requirements as per our Privacy Policy.